Return Policy
Return Policy
We do not accept returns for a change of mind or personal preference.
Mutually agreed returns
Any exceptional return must be mutually agreed upon and approved by Heavy Metal Fashion in advance. Please contact us before sending an item back. Approved items must be unused, unwashed and in their original condition, with tags intact.
For a mutually agreed return, the eligible refund will be issued as Heavy Metal store credit only, after we receive the item and complete our inspection. Please see our Refund Policy.
Wrong or damaged items
If you receive an incorrect or damaged item, contact us within 48 hours of delivery with your order number and photos or videos so we can verify the issue and arrange the appropriate resolution at no extra cost.
Need a different size? See our Exchange Policy.
For assistance, email info@heavymetalfashion.in with your order number.
Nothing in this policy limits your rights under applicable Indian consumer law.